![]() ![]() In this example, it is the person who was responsible for the lack of clear information who would be the recipient of the corrective action. A junior floor supervisor for example may have been given a task without the required briefing or training by a more senior operations manager. In some cases, the non-conformance may not be the fault of the employee who has committed the mistake. Each industry works according to a different type of organisational hierarchy too – in production plants, the role of corrective and preventative actions could be assigned to a foreman for instance.Īnother thing to consider is who should receive the corrective action. Depending on the size of the organisation and the hierarchy, this role could fall on senior management, department heads, general managers or even a specific manager such as a Human Resources Manager. Preventive action requests are issued to prevent a problem that could occur in the future.Īs part of a quality management system, one of the first steps in correctly issuing and dealing with corrective actions is to determine who is responsible for this procedure. Understanding the Roles in Quality Management SystemsĬorrective actions are generated to correct a discrepancy that has already occurred, and by anyone who identifies a potential problem that arises. ![]()
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